1) Help during ordering
When purchasing a full sonata or concerto, it will include all of the tracks on that product page, so you do not need to order the individual movements as well. The stated price will include all ticked movements, including practice or alternate versions if available, although you may untick any movements you do not want. As this website is based in the U.K. the prices are stated in Pounds Sterling (£), however you can purchase from anywhere in the world as the currency will be converted before payment.
Checkout problems: Occasionally customers can find problems with completing the checkout procedure on the website. This can be due to a number of reasons. Browser cookies or cache can sometimes conflict with the cart or checkout scripts, and occasionally when checkout pages are translated into different languages this can also confuse the ordering procedure. It may be worth trying to use a different device or different web browser to see if that makes a difference, if that is possible.
Alternately, if you do reach the final payment page and then find an error message after clicking 'Confirm Order' then this may be down to a technical issue communicating with Elavon, my Payment Service Provider. If this occurs, you are welcome to try using the PayPal option instead. You do not need a PayPal account, or to sign up for one, in order to use this method, as it gives you the option to make a one-off purchase using your credit/debit card.
In either case, if you do find any problems with ordering, please, as I should be able to help you complete the order using a different method. Just let me know which accompaniment tracks you would like to order, and I'll get back to you with details on how to pay for and receive your tracks. Usually, the easiest way is to transfer payment directly through PayPal (or bank transfer), and then I can send you the tracks in a Dropbox folder or as email attachments.
2) Help after ordering
While the majority of customer orders are able to be completed without any trouble, if you find any difficulty in receiving the links to your purchased accompaniment tracks please , or by replying to the receipt email. Also, if you discover any tracks are incomplete due to download issues I can also resend the tracks.
The easiest way to resend tracks, especially if there are several to send, is to set up a Dropbox folder with your files in. I then share this folder with you, and keep the folder open for at least two weeks, allowing plenty of opportunity for you to access and permanently download the files to your device. You do not need a Dropbox account to access or download the files, although if you happen to have one this can help you to easily access them on any of your devices. If there are just one or two tracks to send, or the Dropbox method doesn't work, I can attach files to an email instead.
After ordering, the original links are set to expire after 48 hours. During these 48 hours you are able to click on the links on either the receipt page or email and download the files permanently to your computer or mobile device. After this 48 hour period has elapsed, clicking the links will provide an error message, but don't worry if you haven't had the chance to download everything as I will be able to send you any missing tracks. Just to let me know, and I can send the tracks by email or set up a Dropbox folder for you.
